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H1Cloud Technologies

Privacy PolicyPrivacy Policy

Last updated 13 November 2026.

Draft: this policy is awaiting final review and approval. It will be confirmed before it applies.

1. Who we are

H1Cloud Technologies (“H1Cloud”, “we”, “us”) provides digital marketing, website and mobile app development, business software, cloud hosting, AI solutions and related technology services. We are based in Bahadurgarh, Delhi NCR, India. This policy explains how we handle personal data when you use h1cloud.com, contact us, or become our client. We follow the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian laws.

2. Data we collect

  • Enquiries: name, email, phone / WhatsApp number, business name, city / state (optional), the service you are interested in, budget range, timeline, your preferred contact method, your answers to requirement questions and your message. With your enquiry we also record how you reached the website (the first page you visited, the referring website and any campaign tag in the link) so we can understand which channels bring genuine enquiries. This is kept with your enquiry only and is not sent to analytics tools.
  • Conversations: messages you send us by email, phone or WhatsApp.
  • Website usage: where analytics is switched on, information such as pages visited, referring site, device and browser type and approximate location (see section 8). Basic technical logs (such as IP address, browser and error records) are kept by our hosting provider for security.
  • Clients: contact and billing details, and the information needed to deliver the agreed services.

Please do not send passwords, payment card details, government ID numbers or other sensitive information through the enquiry form.

3. Why we use it

  • To reply to your enquiry and prepare a proposal.
  • To deliver, support and bill the services you engage us for.
  • To keep the website secure and understand which pages are useful.
  • To meet legal, tax and accounting obligations.
  • To send occasional updates only where permitted; you can opt out at any time.

4. Legal basis and consent

We process enquiry data with your consent, given when you submit a form or contact us, and client data to perform our agreement and for legitimate uses permitted by the DPDP Act. You can withdraw consent at any time; this does not affect processing already done.

5. Data we process for our clients

When we build, host or support a system for a client (for example a CRM, ERP, school or ecommerce system), the client decides what personal data the system holds. For that data the client is the Data Fiduciary and H1Cloud acts as a Data Processor: we process it only on the client's instructions and under our agreement, keep it confidential, and return or delete it when the engagement ends, as agreed.

6. AI services

If a project uses AI features, we agree with the client which data the AI may use. Depending on the project, AI may run through a third-party AI provider or on servers controlled by the client or by us (self-hosted). We do not use client data to train public AI models. AI output can contain mistakes, so important decisions stay with people.

7. Sharing

We do not sell personal data. We share it only with service providers who help us operate, such as:

  • website and application hosting providers;
  • email and messaging services;
  • privacy-friendly website analytics;
  • payment, cloud and AI providers used in a client's project, as agreed with that client;
  • professional advisers and authorities where the law requires.

Some providers may store data outside India; where they do, we use providers with appropriate safeguards and follow any restrictions notified under the DPDP Act.

8. Cookies and analytics

We use a small amount of browser storage to remember your light or dark theme preference. It contains no personal information.

We do not currently use analytics or advertising cookies on this website.

9. How long we keep data

Enquiries that do not become projects are kept for up to 24 months and then deleted. Client records are kept for the period of the engagement and afterwards as long as needed for legal, tax and accounting purposes. Backups are deleted on their normal rotation.

10. Security

We use reasonable security measures appropriate to the data, such as encrypted connections (HTTPS), access limited to people who need it, and regular updates. No system is completely secure; if a personal data breach occurs, we will act and notify as the DPDP Act requires.

11. Your rights

You can ask to access, correct, update or erase your personal data, withdraw consent, nominate someone to exercise your rights, and raise a grievance. Write to hello@h1cloud.com with “Privacy Request” in the subject. We may need to verify your identity before acting. We reply within 30 days. If you are not satisfied, you may approach the Data Protection Board of India.

12. Grievance officer

Shravan Kumar Verma, Grievance Officer, H1Cloud Technologies, Bahadurgarh, Delhi NCR, India. Email: hello@h1cloud.com.

13. Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from children through this website.

14. Changes

We may update this policy. The date at the top shows the latest version.