Solution
Field Service Management
Customers book online, jobs are assigned to the right team, technicians update from their phone and billing happens automatically.
Problems it solves
- Jobs are assigned on calls and chats.
- No proof of work or quality checks.
- Contracts, renewals and invoices are missed.
Core
Core modules
The complete foundation. Modules are confirmed and configured for your business during discovery.
- Customer self-booking
- Job scheduling and dispatch
- Technician mobile app
- Contracts and renewals
- Quality checklists and photos
- Inventory and consumables
- Billing and online payment
- Attendance and payroll
Optional · AI features
AI features we can add
Added where they help your team, agreed with you.
- Smart job assignment
- Job notes and photo summaries
- Renewal and churn insights
On request · Automation
Automation ideas
Chatbots and automated workflows we can scope with you, always with the approvals you set.
Service desk agent
Books jobs and answers status questions on WhatsApp.
Escalates complaints to supervisors.
Scope, permissions and approval steps are agreed for each project.
FAQ
Field Service Management: common questions
Is the Field Service Management system ready-made or custom?
We have built systems like this before, so we start from proven modules and tailor them to your process, which saves time and cost.
Do I have to use AI?
No. AI features and automation are optional. We build the system you need first, and add AI only where it clearly helps, with the approvals and limits you choose.
Can it work on mobile and WhatsApp?
Yes. The system works in the browser on any device, and can include a mobile app and WhatsApp integration where it makes sense.
Where is it hosted?
On H1Cloud-managed hosting, your own cloud account, or your own server. We recommend an option based on budget, security and support needs.
Let's plan your field service management system
Share your idea or problem. We'll reply with clear next steps, a suggested approach and an estimate.