Terms & Conditions

By accessing, browsing, or using the H1Cloud website, platform, or any services provided by H1Cloud, a division of H1 Cloud Technologies (hereinafter referred to as "H1Cloud," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Terms").

If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you must not access or use our services.

These Terms constitute a legally binding agreement between you and H1Cloud. We reserve the right to modify these Terms at any time. Continued use of our services after any changes constitutes acceptance of the revised Terms.

H1Cloud provides cloud infrastructure, managed hosting, AI infrastructure deployment, DevOps engineering, and related professional services. Our service offerings include, but are not limited to:

• GPU cluster deployment and management for AI/ML workloads
• LLM hosting, inference optimization, and vector database deployment
• Managed hosting for ERP systems, eCommerce platforms, and school management systems
• Containerized application deployment using Docker and Kubernetes
• CI/CD pipeline setup, infrastructure as code, and DevOps consulting
• Security services including IAM configuration, encryption, and monitoring

Specific service details, configurations, and deliverables are defined in individual Service Orders or Statements of Work (SOW) agreed upon between H1Cloud and the client. We reserve the right to modify, suspend, or discontinue any service or feature at any time with reasonable notice.

H1Cloud commits to maintaining high availability for all managed services. Our standard Service Level Agreement (SLA) includes the following commitments:

• Infrastructure uptime target of 99.99% for managed hosting services
• Guaranteed response times for critical incidents: Priority 1 (service down) within 15 minutes, Priority 2 (degraded performance) within 1 hour, Priority 3 (non-critical) within 4 business hours
• Scheduled maintenance windows communicated at least 72 hours in advance
• Real-time status monitoring and incident communication through our status page

In the event that H1Cloud fails to meet the agreed-upon uptime SLA, clients may be eligible for service credits as defined in their individual Service Order. SLA credits are calculated as a percentage of the monthly service fee proportional to the downtime experienced. SLA commitments do not apply during scheduled maintenance, force majeure events, or issues caused by client-side configurations or third-party dependencies.

All fees for H1Cloud services are as specified in the applicable Service Order or pricing page. Unless otherwise agreed in writing:

• Payment is due within thirty (30) days of invoice date
• All fees are quoted in United States Dollars (USD) unless explicitly stated otherwise
• Recurring services are billed monthly in advance; professional services and one-time deployments are billed upon completion or as specified in the SOW
• Late payments may incur interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower
• H1Cloud reserves the right to suspend services for accounts with overdue payments exceeding thirty (30) days

All applicable taxes, including sales tax, VAT, and GST, are the responsibility of the client unless the client provides valid tax exemption documentation. Prices are subject to change with thirty (30) days written notice for recurring services.

All intellectual property rights in and to the H1Cloud platform, website, documentation, tooling, automation scripts, proprietary methodologies, and any custom solutions developed by H1Cloud remain the exclusive property of H1Cloud and H1 Cloud Technologies, unless explicitly transferred in writing.

Clients retain full ownership of their data, applications, source code, and any pre-existing intellectual property provided to H1Cloud for the purpose of delivering services. Any custom infrastructure configurations, deployment scripts, or automation developed specifically for a client as part of a paid engagement may be subject to licensing terms defined in the applicable SOW.

Neither party grants the other any rights to its intellectual property except as expressly stated in these Terms or in a separate written agreement. Use of the H1Cloud name, logo, or branding requires prior written consent.

H1Cloud takes data security seriously and implements industry-standard measures to protect client data. Our data handling practices include:

• Encryption of data at rest (AES-256) and in transit (TLS 1.2+)
• Role-based access controls and principle of least privilege for all systems
• Regular security audits, vulnerability assessments, and penetration testing
• Compliance with applicable data protection regulations including GDPR where applicable
• Secure data center facilities with SOC 2 Type II certification

Clients are responsible for the content and legality of data processed through H1Cloud services. H1Cloud will not access client data except as necessary to provide the contracted services, respond to support requests, or comply with legal obligations. Data processing agreements (DPAs) are available upon request for clients subject to GDPR or similar regulations.

For details on how we collect and process personal data, please refer to our Privacy Policy.

Either party may terminate the service agreement under the following conditions:

• For convenience: Either party may terminate with thirty (30) days written notice for month-to-month services. Annual or multi-year commitments are subject to the terms specified in the applicable Service Order.
• For cause: Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within fifteen (15) days of receiving written notice of the breach.
• H1Cloud may suspend or terminate services immediately if the client engages in illegal activities, violates acceptable use policies, or poses a security risk to our infrastructure or other clients.

Upon termination, H1Cloud will provide the client with a reasonable period (not less than thirty days) to retrieve their data and migrate services. After the data retrieval period, H1Cloud reserves the right to delete all client data from our systems. Any prepaid fees for unused services will be refunded on a pro-rata basis, except in cases of termination for cause by H1Cloud.

To the maximum extent permitted by applicable law, H1Cloud's total aggregate liability arising out of or related to these Terms or the use of our services shall not exceed the total amount paid by the client to H1Cloud during the twelve (12) months immediately preceding the event giving rise to the claim.

In no event shall H1Cloud, H1 Cloud Technologies, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, regardless of the theory of liability and even if advised of the possibility of such damages.

These limitations apply to all claims, whether based on warranty, contract, tort, strict liability, or any other legal theory. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which H1 Cloud Technologies is incorporated, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or H1Cloud services shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration administered by a mutually agreed-upon arbitration body, or through the courts of competent jurisdiction.

Each party agrees to submit to the personal jurisdiction of the courts located in the governing jurisdiction for the purpose of litigating any such claims or disputes. Any claim arising under these Terms must be brought within one (1) year after the cause of action arises, or such claim shall be permanently barred.