Solution
WhatsApp Commerce
A WhatsApp shop with catalogue menus, cart, checkout and order tracking, managed from a simple back office. Works for one store or many vendors.
Problems it solves
- Customers order by chat and staff copy orders by hand.
- No catalogue or tracking inside WhatsApp.
- Replies are slow outside business hours.
Core
Core modules
The complete foundation. Modules are confirmed and configured for your business during discovery.
- Catalogue menus and product cards
- Cart and checkout
- Order tracking messages
- Offers and store info
- Human handoff
- Multi-vendor panels
- Customer records
- Reports
Optional · AI features
AI features we can add
Added where they help your team, agreed with you.
- Understands free-text product questions
- Smart product search
- Suggested replies for staff
On request · Automation
Automation ideas
Chatbots and automated workflows we can scope with you, always with the approvals you set.
Shop assistant
Helps customers find products and place orders 24/7.
Hands over to staff on request.
Scope, permissions and approval steps are agreed for each project.
FAQ
WhatsApp Commerce: common questions
Is the WhatsApp Commerce system ready-made or custom?
We have built systems like this before, so we start from proven modules and tailor them to your process, which saves time and cost.
Do I have to use AI?
No. AI features and automation are optional. We build the system you need first, and add AI only where it clearly helps, with the approvals and limits you choose.
Can it work on mobile and WhatsApp?
Yes. The system works in the browser on any device, and can include a mobile app and WhatsApp integration where it makes sense.
Where is it hosted?
On H1Cloud-managed hosting, your own cloud account, or your own server. We recommend an option based on budget, security and support needs.
Let's plan your whatsapp commerce system
Share your idea or problem. We'll reply with clear next steps, a suggested approach and an estimate.