Support & maintenance
Your technology partner beyond launch
Launch is the start, not the end. We keep your website, app or software secure, updated and improving, under a support plan agreed with you.
After launch
What ongoing support can include
Technical support
Help with issues and questions from your team.
Security maintenance
Updates, patches and periodic security reviews.
Backup and recovery
Backups and restoration, as set out in your plan.
System monitoring
Health checks on your application and server.
Continuous improvement
Small enhancements and smoother workflows over time.
Business expansion
More users, branches, modules and integrations when you grow.
Support plans
Choose the level of care you need
Hours, response times and included work are written into your plan before it starts.
Standard Maintenance
Websites and smaller systems
- Updates and security patches
- Backups
- Uptime checks
- Help by email or ticket
Managed Support
Systems your business relies on every day
- Everything in Standard
- Error monitoring and health reports
- Restore checks
- Help on WhatsApp too
- Small changes each month
Extended Support
Operations that run long hours or every day
- Everything in Managed
- Longer support hours
- Faster handling of urgent issues
- Regular review calls
Plans and their exact terms are confirmed in your support agreement.
Getting help
How to raise a request
- 1Send your request by the channel in your plan (email, ticket or WhatsApp)
- 2We confirm, set a priority and start work
- 3We keep you updated until it's resolved
- 4Bigger changes become a small, separately estimated request
At handover you receive
- Admin access and login details for your team
- User guide and training
- Hosting and domain details in your name where possible
- A list of third-party services and their renewal dates
- Your support plan and how to reach us
Questions? Email us anytime at hello@h1cloud.com.
FAQ
Support questions
Is support included in the project price?
A short period of fixes after launch is usually included, as stated in your proposal. Ongoing support is a separate monthly or yearly plan that you choose.
What are the response times?
They depend on the plan and are written into your support agreement, so you know exactly what to expect for urgent and routine requests.
Can you support a system someone else built?
Often, yes. We first review the code and hosting, then suggest a plan. Some systems need fixes before we can support them well.
What is not covered by support?
New features, major redesigns and third-party outages are usually outside a support plan. We estimate them separately so nothing is hidden.
Need reliable support for your system?
Tell us what you run today and how important it is to your business. We'll suggest the right plan.